FAQ

Find the products you like. Add them to your shopping basket by clicking the Add to Bag button. You can view your basket at any time by clicking the View Basket link. When you have finished shopping, click the Checkout button from the Shopping Basket page or click on the Go to checkout link. Carefully fill out your details. Once you’ve finished you will receive your order confirmation via email.

We accept all major credit and debit cards, including Maestro, Visa, Delta, Mastercard, Solo and American Express. Our online payment processing is completely secure and endorsed by Worldpay Services.

No. At this time, unfortunately we do not currently offer a gift wrapping service.

If your order is not received and is returned to us for any reason, we will resend your order but there will be a resend fee of £4.95 in order to cover administration, postage and packaging.

If you placed your order before 2pm this may not be possible. Please contact us as soon as possible via email: info@coastalcustodian.co.uk on the same day you placed the order. If you placed your order after 2pm you may change your order provided you do this before 2pm the day after you placed the order. If you place your order outside these times, your order will have already been processed and you would then have to return you order.

If you placed your order before 2pm this may not be possible. Please contact us as soon as possible by emailing info@coastalcustodian.co.uk on the same day you placed the order. If you placed your order after 2pm you may cancel your order provided you do this before 2pm the day after you placed the order. Please contact us as soon as possible. If your order has already been processed and shipped, you will need to follow our returns policy.

We want you to be happy with your products. If you do change your mind, you may return an item to us within seven days, beginning on the day you receive the product. You must inform us in writing or via email and return the product to us as soon as possible, in perfect condition and at your own cost and risk. We recommend you obtain proof of postage since we cannot be held responsible or liable for any products that do not reach us.

Please post your return to us at the address below: Coastal Custodian 48 Longstone Close Beadnell Northumberland NE67 5BS United Kingdom

Yes, unless the item is faulty or the wrong product is sent to you, in which case we will pay for the postage.

Refunds are processed within 30 days of confirmation. It will normally take 2-5 working days for credit to appear in the account purchased from.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We want your order to reach you as quickly as possible and we try to ensure that our delivery charges are fair. All orders with a UK delivery address are charged at: £2.95 for Standard Orders All Europe orders are charged at the following rates: £9.99 for Standard Orders Rest of the world orders are charged: £14.99 for Standard Orders

Orders completed before 2pm (Mon-Fri) are dispatched the same day via Hermes/First Class Royal Mail or via Air Mail for international addresses. Orders normally arrive within 1-5 working days. Coastal Custodian takes pride in providing an excellent service and efficient delivery. Occasionally however, external factors outside of our control can delay an order despite our best intentions. We ask for your patience and co-operation in such circumstances.

Yes, after placing your order you will receive a confirmation email that includes your order number. Click on the Track My Order link, then enter your email address and order number to check on the status of your order.

If the item is likely to fit through your letter box then there is no problem. However if the order is too big for your letterbox your postman will take the parcel back to your local depot. A card will be left with the depot details and the consignment number. Redelivery can then be arranged by calling the depot or the parcel can be collected in person.

Contact us as soon as you discover an issue by emailing info@coastalcustodian.co.uk and we will arrange to have the incorrect item returned. The correct item will be sent out to you.

Contact us by emailing info@coastalcustodian.co.uk and we will arrange to have the defective item returned to us.. We will examine the returned product and will either notify you of your refund via e-mail within a reasonable period of time usually within 14 days of the item being returned, or send out a replacement working product to you.

Please contact us as soon as possible by emailing info@coastalcustodian.co.uk. If you do not receive your order because of incorrect or missing information, a resend fee will be applicable.